The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate. Please note that withdrawing your consent or failing to provide personal data described in this Privacy notice will impact and may s the processing of any services that you requested or are currently enrolled in. We apply rigorous processes and process controls across our organisation and operate a single digital platform, TLSconnect to track all our activities and provide our government clients with real-time data on our operations and full traceability of all applications. Minors who are using any interactive service should be made aware of the potential risks to them. To process your personal data lawfully we need to rely on one or more valid legal grounds. You can withdraw this consent at any time by contacting us on-line where applicable. UK in Nigeria on Twitter: "Update on UK Visa Application. Where our site contains links to other sites and resources provided by third parties, such as UKVI, these links are provided for your information only. OVERSEAS TRANSFER OF YOUR PERSONAL DATA Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural persons performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements. In any way that breaches any applicable local, national or international law or regulation; These terms of use refer to the following additional terms, which also apply to your use of our site: Victoria Island, Lagos, Nigeria. Learn more On the Website, the Customer selects the Services he or she wishes to order according to the following procedure: You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. Do not rely on information on this site We are not liable for business losses. For more information regarding the purposes of the data processing we implement on behalf of our Client, please contact His Majestys Passport Office/UKVI. If you wish to complain about information and materials uploaded by other users please contact us. The store will not work correctly in the case when cookies are disabled. Carry out further verification procedures in relation to your application/service; Third parties for legal reasons 7. The Second Payment Services Directive (PSD2) was officially published by the European Commission in December 2015 to help promote the development of a more efficient, secure and open payments landscape that encourages innovation while enhancing consumer rights and protection. For third party cookies, please refer to further information on Which cookies do third parties set via our websites? section above. Contact Us - TLScontact VISA APPLICATION QUERIES If you have a query about your visa application, please contact us via your local TLScontact Visa Application Centre so that we can help you as quickly as possible. This step is mandatory in order to be able to register to your account. The type and categories of personal data that we collect is dependent on what service you are applying for. 2. HOW LONG WE STORE PERSONAL DATA? 10. Promote sexually explicit material; Information communicated via the Website is processed in accordance with legal requirements regarding personal data protection and the information system used ensures optimal protection of this data. We cannot control or direct how your personal data is used after transferring it to His Majestys Passport Office/UKVI since it acts as the data controller. in connection with an order for goods or services), the data you provide will not be covered by this Privacy Notice. We amend these terms from time to time. All reproduction of this content in whole or in part is strictly forbidden and is liable to constitute an act of infringement. Third party service providers working on our behalf We concentrate on providing the administrative aspects of the . We exclude our liability for all action we may take in response to breaches of this acceptable use policy. You must not establish a link to our site in any website that is not owned by you. For any question as to such fees please consult the following link. The e-mail address is not made public and will only be used for password reset and application process updates. Due to the nature of our business, your personal data may be transferred beyond the borders of your Country. Rectify the right to inaccurate data rectified. We have no control over the contents of those sites or resources. Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group. To know which days and times our centre is open, please check our Address page. Click here for more details. The e-mail address is not made public and will only be used for password reset and application process updates. You are solely responsible for securing and backing up your content. This amount has been decided in agreement with the Consular Authority and corresponds to the different services provided by TLScontact Visa Centre: Appointment bookings; Welcome; Visa application reception; Information collection; Data processing; Uploading content to our site Before making the payment, you are advised to consult the bank that issued your payment card regarding any charges and interest you may incur by using this payment method. TLScontact has neither HMPO or UKVI competences nor responsibility to make decisions about issuing or denying British passport or citizenship applications. 6.1 Online purchase of Services from a TLScontact Centre located in the European Union Passport Collection TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive . Complete your application form Prepare your supporting documents Make an appointment 17. 18. 7. Our site is only for users in Nigeria Send you communications and notifications concerning the status of your chosen service. Email: 2.2. If you already have an account, please login here. By any other means of payment accepted by TLScontact after these Terms of Service have come into force. Our Security Notice, which sets out information about security rules to be followed at our Application Centre; Personal details of people related to you: children, parents, spouse, personal details of inviting party etc. Introduction We reserve the right to amend this Cookies Policy from time to time to ensure it remains up-to-date and accurately reflects how and why we use cookies. You can contact us on the following number: +23417002040. For more information about potential use of profiling by the Client, please contact His Majestys Passport Office/UKVI. This should be the same Visa Application Centre as your appointment.Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. Changes to this Privacy Notice This Privacy Notice applies to all TLScontact services and by using our services you acknowledge having been informed that TLScontact collects, uses and discloses your personal data in accordance with this Privacy Notice. Welcome to the Belgium Visa Application Centre. Third parties place the following cookie on TLScontact websites. Subject to a reasonable efforts obligation, TLScontact undertakes to do its utmost to provide the Services to the Customer depending on the applicable appointment date. Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. Please note that if you applied as part of a family group, decisions are made separately, and each person will be notified individually when their passport is ready for collection. For the best experience on our site, be sure to turn on Javascript in your browser. Attn: Data Protection Office Please note that if you applied as part of a family group, decisions are made separately, and each person will be notified individually when their passport is ready for collection. The Services may include, without limitation and depending on the nature of your application, the registration of your application, the booking of your appointment, the payment of the TLScontact Service fee (where applicable), the attendance to your appointment for the purpose of collection by TLScontact of your passport application, of your DNA sample or of your OCBE and the return of your travel document. 15. By using our website, you are consenting to our use of cookies. If the performance of a Service has commenced with the Customers agreement before the end of the 14-day cooling off period but has not been fully completed by the time the Customer sends notification of his or her decision to cancel within the aforementioned 14-day period, the Customer will be liable to pay all expenses corresponding to the Service provided until notification of the Customers decision to cancel. 3. Address: Book an appointment for you to one of our TLScontact application centre; Ju jeni duke prdorur Internet Explorer pr t par faqen ton t internetit. In the event of a merger, sale, restructure, acquisition, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings); Be in contempt of court; This may result in our taking all or any of the following actions: If you feel that your right have been impacted, please contact our Data Protection Officer. We will try to give you reasonable notice of any suspension or withdrawal. 4.2 Payment data is encrypted before transfer and there are two protocols: For ecommerce card payments, a new authentication protocol is being introduced by the Card Schemes (Mastercard, Visa, American Express etc.) These terms were most recently updated on January 2019. Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use. Contact Us - TLScontact www.tlscontact.com VISA APPLICATION QUERIES. Further information on current processing times for standard visit visas can be found here. Complete your application form Prepare your supporting documents 8. You may cancel your registration at any time by informing us in writing to the contact details provided in these terms and conditions. In order to comply with local Covid-19 health and safety regulations, you may be required to provide a body temperature reading, wear a mask and respect social distancing guidelines to enter our centre. TLScontacts liability Learn more about us Our government clients 7.7 In particular, TLScontact shall have no liability for any delays, loss or damage to any application or to any passport or other documents, including the DNA sample/results or the biometric enrolment, caused by, or occurring whilst any application, passport or any other document is in the possession of, any third party postal or courier service, including transportation of applications, passports or any other documents between TLScontact and the UKVI/HMPO or between TLScontact and the accredited DNA testing laboratory or when being returned to the Customers address. Will never be used for any marketing purpose by the third party. You will find the relevant information on the gov.uk website. 2019 - 2023 TLScontact. For example cookies can help the website remember you and during your next visit you wont have to choose your preferred language again. To comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence; Such payments will be made by TLScontact to the applicant on the presentation of the payment receipt issued by the government of their respective home country for the replacement of such lost or damaged passport. The Content Standards must be complied with in spirit as well as to the letter. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. HOW DO WE COLLECT YOUR PERSONAL DATA? You must not disclose it to any third party. 20. to collect your passport or get our Express Courier Return service. We suggest you read the privacy notice of any website before providing any personal data. If we transfer your personal data from UK to other countries in which applicable laws do not offer the same level of data privacy and protection, we take measures to provide an appropriate level of data privacy and protection. Impersonate any person, or misrepresent your identity or affiliation with any person; 14. 7.8 If TLScontact is in breach of contract or negligent in relation to any application submitted, resulting in the passport or citizenship application not being granted or loss of Customer passport, TLScontact will refund to the applicant the amount of the service fee paid only. We do not represent that content available on or through our site is appropriate for use or available in other locations. The Customer can verify the details of the order and the total price and correct any errors before confirming acceptance of the Terms of Service. This helps us to improve the way our websites work, for example, by ensuring that you can find what you are looking for easily, or that our websites remain up and running. Please have your TLScontact reference number or passport number ready prior to speaking with one of our representatives. This should be the same Visa Application Centre as your appointment. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. TLScontact makes every effort to answer your questions and accommodate your requests. The Customer therefore agrees not to reproduce or use said studies, designs, models, prototypes, etc. The Customer acknowledges that he or she has read and understood these Terms of Service and agrees to abide by them, without any reservation, either by checking the relevant box before submitting the Service order online (TLScontact Centre). You and we both agree that the competent courts of Nigeria will have exclusive jurisdiction. Be threatening, abuse or invade anothers privacy, or cause annoyance, inconvenience or needless anxiety; In case you decide to turn off cookies we have these helpful links below for you. Our website is no different from other websites and uses cookies to function properly and make your browsing experience easier. The content on our site is provided for general information only. 19. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. Select your country of residence and the country that you are visiting to be redirected to the correct page: Orders If you wish to withdraw your consent at any time, you can do so by altering your browser settings (see section 4 below) otherwise we will assume that you are happy to receive cookies from our website. All rights reserved. By continuing to use this site you are agreeing to our website Terms of Service, Privacy Policy, and the use of cookies. Do not forget to print and complete the Schengen form which corresponds to your application and visa type. A valid e-mail address. All rights reserved. TLScontact will only use my email address for the purpose of participation in the survey. Why does TLScontact use cookies? In all cases, TLScontact will provide you with a substantive reply within 20 working days of your original message. Here are the mandatory steps to apply for a Schengen visa. We will use, store or otherwise process any of your personal data in accordance with the terms of this Privacy Notice, including but not limited to: Is stored for only as long as required to process service; You will be contacted by our Visa Application Centre when your passport is ready for collection. Links to other sites Send you marketing communications (with your consent) we will not share your personal data with third parties for marketing purposes unless you have explicitly consented. Please do not attend our centre until you have been invited to do so. You can decline the use of cookies on our Website directly or you can withdraw consent at any time by changing the using browser settings, or cookie settings. Please begin by selecting the country where you are applying from. Will never be used for anything other than to process the requested service; If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. Our staff is not authorized to provide advice or comments on the regulations applicable to your applications/Services and TLScontact accepts no liability if such advice or information is given. Too busy to come to our centre during standard opening hours? For the best experience on our site, be sure to turn on Javascript in your browser. TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter TLScontact, we, us, our) is committed to protecting the privacy and security of the customers who use TLScontact websites and services (hereinafter Customers, you, your). You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Be likely to harass, upset, embarrass, alarm or annoy any other person; Our core expertise, built up in visa processing, enables us to apply our secure processing experience to a wide range of government and citizen services, both abroad and in-country. 7.3 TLScontact accepts no liability if any information provided by the Customer is inaccurate or if the documents provided by the Customer in support of the application are insufficient. Rules about linking to our site Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse; In the event of such a breach, your right to use our site will cease immediately. Our Visa Application Centre is open for new appointments. When purchasing goods or services from any of the businesses that our site links to, you will be entering into a contract with them (agreeing to their terms and conditions) and not with TLScontact. Please enter a password of 8 to 20 characters that includes upper-case, lower-case and numbers or special characters. Which cookies do third parties set on our websites? We want to ensure you remain in control of your personal data. Interactive services I will be able to opt-out of these communications at any time. Personal details: name, email address. When the request is submitted to TLScontact, we will send you a confirmation of acknowledging your request and will process or hand over your request to our Client without undue delay. HOW IS YOUR PERSONAL DATA USED? Our trade marks are registered 2. We are not responsible for the content or functionality of any of those external websites. Scope of the Service This is a site operated by TLS Contact Processing Services Limited (We), with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732. All rights reserved. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. Our Terms of Service, which sets out the terms and conditions upon which services offered by TLS Contact Processing Services Limited; Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise. For further information, please visit the link here. 6.2 Online purchase of Services from a TLScontact Centre located outside the European Union We may however be required to hold some types of personal data longer to fulfil our statutory obligations or in accordance with the applicable statute of limitations. We will hold your personal information on our systems only for as long as is necessary to provide the service. Loss of business opportunity, goodwill or reputation; The fee of any or all of the Services paid to TLScontact, such as for the DNA testing service and/or the OCBE service, where applicable, is as currently shown on the Website. Third parties for legal reasons Thank you for your understanding and cooperation. Please check the latest information on travel to England from another country during coronavirus (COVID-19) before applying for your visa. Government Authorities Which countrys laws apply to any disputes? The service fee, mandatory for any visa application, is NGN 6,000.00 (payable only in NGN and by Credit/debit card (no cash accepted)). 6. Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical). Our site is directed to people residing in Nigeria. 16. Immediate, temporary or permanent withdrawal of your right to use our site and your registration account; We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in herein above. 22. 6.1.2. TLScontact aims to provide a first-class application experience. You are responsible for configuring your information technology, computer programmes and platform to access our site. When you arrive on our website a pop-up message will appear notifying you that our website uses cookies. Registration onthis site will allow you to book an appointment and check the status of your application step by step. Cancellation or suspension of your registration does not affect any statutory rights. We are not responsible for websites we link to My e-mail address * i.e. This Client may share your personal data with an applicable governmental, regulatory, or enforcement authority for the prevention of crime or terrorism. The purpose of this cookies policy (hereinafter the >Cookies Policy) is to explain how and why we use cookies to ensure you remain informed and in control of your information. By applying for a Passport or other related service your personal information will be transferred to the country or with the Government Authority you are applying to. Request feedback to improve the quality of our services; TLScontact provides only the amenity where HMPO accredited laboratory personnel collects the DNA sample for testing purposes to the accredited laboratory. Marketing & Communication from trusted partners: I consent to TLScontact sharing my name, email address and telephone number with trusted 3rd parties so that they can send me regular promotional offers, advertising, and other travel and visa related marketing information by email, phone or SMS. 1. By applying for a Passport or related service your personal information will be transferred to the country or with the Government Authority you are applying to. We may use your personal data to: TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive reply. Given that subsequent amendments may be made to these Terms of Service, the applicable version on the Customer purchase date shall be the current version displayed on the Website or at the TLScontact Centre. service not directly linked to the application), and process your payments; You can also exercise theses rights by contacting His Majestys Passport Office/UKVI when such rights relate to your application/service. We will never transfer your personal data in an unsafe or unsecure way. Please choose your browser and click on the respective link. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us. If you want to use and track your visa application for free in real time and anywhere, please download it from Track My Application page. Travel Insurance that is 100% compliant with the Schengen requirements is mandatory for your visa application. Further legal action against you; 2019 - 2023 TLScontact. Harnessing new technology, we support governments in their digital transformation, helping to improve efficiency and enhance customer service. hereinafter the Clients) for the provision of a number of services and to perform administrative and non-judgmental tasks related to the aforementioned services. twitter.com 21 Oct 2020 Update on UK Visa Application Centres: Our TLS contact Visa Application Centres in Nigeria are currently closed. 1.4. TLScontact Lagos Phone Number Ikeja - +234 1 269 2188-92, 2615047 Fax: +234 1 261 5047 Website Login: https://uk.tlscontact.com/ng/los/index.php ADDRESS OF TLSCONTACT ABUJA Uk Visas Application Centre, Third Floor, EL-Yakub Building Beside Metro Plaza PLot 1129, Zakaria Maimalari Street, Central Business District, Abuja It is not intended to amount to advice on which you should rely. JavaScript seems to be disabled in your browser. To duly exercise this right of cooling off, the Customer must notify TLScontact of his or her decision to cancel, before the end of the aforementioned cooling off period, using the Contact Us form. CCTV images for general surveillance. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received. By using our site, you confirm that you accept these terms of use and that you agree to comply with them. Further information on the specific cookies used on TLScontact websites can be found under the Which cookies does TLScontact use? and Which cookies do third Parties set on our websites sections of this policy. 67, rue Saint Lazare The current version of our Privacy notice will always be posted on our website. Travelling to the UK Our site is made available free of charge. Please provide a valid email address in order to receive the confirmation mail from us. for the duration of the provision of the service, during your presence in our premises, for maximum 1 month regarding CCTV images and for 1 year from the last contact with you regarding marketing communications, where applicable and permitted by the local legislation). Our website may contain links to other websites. Most of the time we do not maintain any personal data once the application/service process is over. Validate who you say you are; Disputes TLScontact New UKVI Visa Application Centre in Victoria. If you order them for trading or reselling purposes, we will accept no liability for any lost profits, loss of business, business interruption or loss of business opportunity suffered or incurred as a result of delay, misplacement, loss or damage of applications, passports or other documents, or due to negligence or breach of contract in connection with any application or any advice or information given in relation to any application. User identification code or password, you confirm that you agree to comply with them of the via websites... That includes upper-case, lower-case and numbers or special characters affiliation with any ;... Most of the potential risks to them strictly forbidden and is liable to constitute an act of infringement identity. And will only be used for password reset and application process updates the implementation our! 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